Our Services

What we do

& how we can make your dreams come true!

1 Contact Centre Services

Deliver smarter solutions that boost customer experience with Interra’s advanced contact center technology and skilled professionals.
We offer tailored models to suit your business needs:
Outsourced Model: Reduce costs, enhance service quality, and focus on core competencies with multilingual agents and SOP-driven practices.
On-Premise Model: Maintain control with on-site infrastructure supported by our technical expertise.
Cloud-Based Model: Enable remote, flexible operations on a secure, cost-effective platform.
Whether inbound or outbound call center services, we offer scalable and affordable call center solutions to meet your business needs, ensuring seamless customer interactions and operational efficiency.

Inbound Call Center

Effortless Inquiry Management for Faster Customer Responses.

The way you handle customer inquiries shapes your brand’s reputation. That’s why having a professional support system in place is essential. Outsourcing inquiry handling ensures swift responses, enhances customer satisfaction, and allows you to focus on your core business operations without distractions.

Interra Networks To Your Rescue!

With years of experience managing customer inquiries for businesses, we specialize in delivering accurate and efficient support. Our team develops a tailored FAQ database for each project, designed to align with client guidelines and business needs.

Beyond that, our skilled professionals ensure prompt and reliable responses, minimizing wait times and enhancing customer satisfaction.

Service Offerings

Telephony Enquiry

Our expert Call Center Agents provide fast, accurate responses to address and resolve all customer queries over the phone.

Email Support

Our Website & Chat support team addresses customer questions and promptly resolves issues, leveraging the latest technology to enhance service.

Phone Support

Our phone support specialists offer real-time assistance, addressing customer needs with professionalism and efficiency.

IVR Inquiry

Offer fast, automated responses to common queries, ensuring efficient, 24/7 assistance for your customers.

Outbound Call Center

Recover Outstanding Payments Efficiently & Professionally

Unpaid debts can strain your business operations, but our Debt Collection Services help you recover outstanding debts while maintaining positive customer relationships. We provide ethical, professional, and results-driven collection strategies to ensure timely payments without damaging your brand reputation.

Operating a 500-seat call center licensed by the Nigerian Communication Commission (NCC), we contact over 800,000 unique customers weekly, with a proven track record of recovering more than N5 billion in delinquent portfolios

within a short recovery window of 0-120 days. Our focus on quality service ensures 100% customer retention, making us your trusted partner in debt recovery.

Why Choose Our Debt Collection Services?

Proactive & Professional Approach: Our skilled agents use persuasive yet courteous techniques to recover overdue payments efficiently.
Custom-Tailored Strategies: We adapt our approach to align with your business policies.
Multi-Channel Communication: We reach debtors via calls, SMS, emails, and robo calls for maximum recovery success.
Detailed Reporting & Analytics : Stay informed with real-time reports on collection efforts and customer responses.

Omni Channel Support

Deliver support on your customers' preferred channels.

Customers expect instant, seamless, and personalized support across multiple channels. Our Omni-Channel Support Services ensure your business delivers a unified customer experience, whether through phone, email, live chat, social media. Connect with customers on their preferred channels, and get a 360-degree view of their data on a unified customer platform.

Customers reach out when and where they need you most. Sometimes, they will raise an issue on one channel but need to follow up on another channel. Meet your customers' expectations with the ability to support customers on any messaging channel.

Customer support across multiple channels

Phone Support

We specialize in delivering unparalleled phone support services tailored to meet your business needs. Our dedicated team of professionals is committed to providing swift and effective resolutions, ensuring every customer interaction is a positive one.

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Chat Support

We deliver robust chat support for your website visitors, swiftly responding to inquiries with personalized assistance. Our Brand Specialists adeptly manage multiple customer interactions simultaneously, optimizing cost-efficiency while maintaining top-notch customer service quality.

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Social Media Support

We provide exceptional social media support across all platforms, creating customer experiences that drive loyalty and retention. Our focus is on presenting your brand positively and handling customer inquiries with professionalism and care.

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Service Framework

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Interactive Voice Response: Enhance customer experience with our IVR services, offering automated, efficient, and personalized call routing for seamless self-service and faster resolutions.
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Multilingual Support: We provide personalized support services in your customers language. Our multilingual help desk services ensure your customers get the expert, personalized service they expect.
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Reporting, Training and Management: Optimize performance with our reporting, training, and management solutions, ensuring data-driven insights, skilled teams, and efficient operations

2 Software Development

We provide our clients with top-tier, cost-effective software development services, empowering them to meet their business goals. By leveraging our extensive experience in system integration and multi-technology platforms, we deliver exceptional results. Interra Networks provides a wide range of software development services and solutions.

We also design and implement software products for companies to propel their business forward.

Services And Solutions We Offer

We Build Custom Solutions That Work for You

We offer a range of enterprise solutions as well as the tools and software that can instantly provide value based on your specific requirements and enterprise software solutions used in the industry.

Our Technology Capabilities

We deliver enterprise development services that promote innovation and creates lasting value across your business:

Workflow Automation

Improve productivity, efficiency, and customer experience. We provide solutions to design, execute, and automate processes based on workflow rules where human tasks, data, or files are routed between people or systems based on pre-defined business rules.

Content Management System

Every business owner needs a strong web presence to be able to reach clients' needs fast and effectively. CMS is used to manage and deploy website content for various purposes, including blogs, e-commerce, corporate sites, and digital experience platforms.

Enterprise Resource Planning

We provide our clients with enterprise resource planning services leveraging the latest technologies to enhance supply chain management, procurement, sales, production, and customer relationship management.

Product Lifecycle Management (PLM)

Our software development team possesses proven skills in translating business needs into project requirements throughout the phases of the Software Development Life Cycle. Our model covers everything from conceptualization to simultaneous front-end and back-end coding, implementation, QA, and more.

Quality Assurance (QA) Testing:We provide across-the-board quality assurance (QA) testing services to deliver extraordinary value-added and agile-aligned software solutions and applications.
Data Migrations & Upgrades:We implement system upgrades, cloud-based data migrations, and other vital software innovation services, prioritizing data integrity and system uptime.
IT Security Services:Our comprehensive risk audits help us identify your infrastructure's most critical susceptibilities, allowing us to apply the encryptions & protocols you require.
Data Backup & Disaster Recovery:We perform robust data backup and recovery strategies for cloud-based, on-premise, and hybrid servers intended to ensure data integrity and business continuity.
Infrastructure Support Services:We provide all-inclusive IT infrastructure support including help desk management, network management, system administration services, custom messaging & collaboration.
SLA Support Services:We meet your contracted Service Level Agreements (SLA), ensuring SLA compliance and guaranteeing optimum monitoring, reporting, and management of your SLA services.

Why Choose Us?

✔ Our Experience:Our highly experienced in-house developers have many years of combined experience across different sectors. They have a deep understanding of how to leverage top programming languages, frameworks, and other software development tools to create ideal solutions for your business.
✔ Real-Time Communication:Our developers work within your time zone to allow for real-time collaboration. We inculcate accountability and transparency into our model with methodical management and progress reports.
✔ Scalable Business Model:Based on your needs, our flexible business model gives you the option to increase or decrease the size of your dedicated team at any point in the life cycle.

3 Vanity Number & Short Code Services

Get Nigerian Toll-Free and Non-Toll-Free Numbers

Get reliable Toll-Free and Non-Toll-Free Number services in Nigeria to enhance customer support, improve accessibility, and boost business communication. Regardless of your business size or growth stage, having an easy-to-remember smart number helps you connect with prospects and customers effectively. Our solutions improve customer engagement, boost brand credibility, and ensure seamless call management with advanced features like call routing, IVR, and analytics.

Interra Networks Limited is a licensed provider of Vanity and Shortcode Numbers in Nigeria. With a deep understanding of the industry, we continuously strive to deliver cutting-edge services that empower businesses to thrive in today's digital landscape. Through our exclusive telecommunications services, we help businesses communicate smarter and more cost-effectively.

Our Service Offerings

Our Non-Toll-Free service is a cost-effective business tool to help organizations enhance their corporate image and brand recognition. The 0700 Non-Toll-Free numbers follow the format
0700-COMPANYNAME. When this number is called, the caller’s network operator bills the call.

Discover Our Premier Phone Number Solutions:

Memorable & Unique: Secure one standout business phone number that clients will never forget.
Effortless Management: Map all your existing phone numbers to one centralized, easy-to-manage contact point.
Tailored for Every Organization: Whether you're a small business, NGO, government agency, or large organization, our solution is designed to meet your unique communication needs.

Service Level Agreement

All subscribers to 0800 and 0700 toll free numbers must sign a Service Level Agreement before the number is activated

4 Business Process Outsourcing Services

We are more than just providing services; we are an integral part of your business expansion.

We source and manage top-tier support teams, utilizing best-in-class technology to keep your operations running efficiently.

We proactively engage our customers in every channel of their choice with the following service offerings.

Our Service Offerings

Customer Support That Feels In-House

Our call center support services become a seamless extension of your organization and are easily scalable whether you need call center solutions for a small business or an enterprise-grade support infrastructure.

We leverage the capabilities of Interactive Voice Response (IVR) Systems, Customer Relationship Management (CRM) Software, Automatic Call Distribution (ACD) Systems, Call Monitoring and Recording Software, and Knowledge Management Systems to drive efficient management and routing of customer inquiries, resulting in swift response times and elevated levels of customer satisfaction.

Our Inbound Support Services

• Answering Services
• Order Taking Services
• Technical Support

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Our Outbound Support Services

• Debt Collection
• Campaigns and Survey Services
• Appointment Setting Services

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Key Features

24/7 Availability

Responsive call center support that is always ready round-the-clock for 7 days a week, 365 days a year.

Customized Solutions

Flexible packages that are tailored to your needs in particular, to maximize your return on investment.

Top Expertise

Highly professional support staff that are recruited through a rigorous screening process by our HR.

ISO Compliant

Strict adherence to international quality standards that ensure our services are reliable, efficient, and safe, building trust and delivering excellence for your business.

High English Fluency

Nigeria's impressive ranking in the EF English Proficiency Index (third in Africa and 30th globally) positions us as an ideal outsourcing destination.

Comprehensive BPO Facilities

Benefit from our state-of-the-art primary and secondary BPO facilities, equipped with cutting-edge technology to support your business needs effectively.

5 IT Consulting Services

Harness the power of technology consulting for competitive advantage.

At Interra Networks, our IT consulting services go beyond advice—we provide end-to-end solutions that optimize your entire IT ecosystem, from strategy to execution. We work closely with businesses to refine their digital strategies, strengthen software architecture, and develop comprehensive product roadmaps that drive innovation and efficiency.

With a deep understanding of industry trends and emerging technologies, we help you identify, implement, and integrate the right solutions tailored to your specific needs.

Our goal is to deliver customized, results-driven IT strategies that accelerate growth and maximize value, ensuring your business stays ahead in today’s digital landscape.

Interra Networks has deep experience across technology, people, and processes required to create and implement thoughtful action plans that accelerate outcomes from your IT investment.

Our Service Offerings

Work Smarter with Easy Automation Solutions.

Automate your business and increase productivity with less effort by exploring Interra’s Enterprise Solutions.

We help businesses enhance workflow efficiency and integrate AI-driven processes that minimize human error and improve productivity. Whether it's workflow automation or AI-powered analytics, our solutions ensure seamless digital transformation.

Key Benefits

Increased operational efficiency
Cost reduction & optimized resource allocation
Improved accuracy and faster processing times
Scalable automation solutions for businesses of all sizes